Refund policy
Return & Exchange Policy
Want to Return or Exchange a Product?
No problem! If you're not satisfied with your purchase, you have 60 days to return your item.
To be eligible for a return, the item must be returned in the same condition you received it, complete with original packaging.
To start your return, please click HERE or contact our support team at support@wiften.com.
Electronic Devices (Knee Massager & Massage Comb)
Devices that have been opened or used are not eligible for return or refund due to "change of mind."
However, all our devices are fully covered for manufacturing defects under a 2-year limited warranty. Please contact our support team at support@wiften.com for warranty claims or further assistance.
Refunds (If Applicable)
Once your return is received and inspected, we'll send you an email to notify you that we've received your returned item. We'll also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically credited to your credit/debit card or original payment method (including online banking/e-wallet), within a certain number of days.
Late or Missing Refunds (If Applicable)
Please allow up to 5 business days for your account to be credited with the refund, though some providers and payment methods may take up to 14 days.
If you still haven't received your refund, please:
- Check your bank account again
- Contact your credit card company — it may take some time before the refund is officially posted
- If you still haven't received it, contact us at support@wiften.com
Exchanges (If Applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please click HERE to start the exchange process, or contact our support team at support@wiften.com.
Shipping
Please contact support@wiften.com if you'd like to return your order.
- Customers are responsible for return shipping costs. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Delivery time for exchanged items to reach you may vary depending on your location.
- For items valued over $200, we recommend using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
- Please contact support@wiften.com if you'd like to cancel your order, though this isn't always possible due to our fast warehouse processing.
Note: This document is a general-use return policy template and does not constitute legal advice. We recommend consulting an attorney or reviewing FTC guidelines for full compliance before publishing officially.
